Deliver/Drive for Results

Increasing Capability Levels

Level 1

• Performs work with energy and drive maintaining a sense of urgency to complete a task;
• Avoids distraction from less critical activities;
• Seeks information rather that waiting for it; doesn’t procrastinate;
• Stays positive in the face of challenges and recovers quickly from setbacks

Level 2

• Pushes self and others for results; Is achievement-oriented;
• Overcomes less complex roadblocks; escalates others
• Works productively in an environment where clear information or direction is not always available;
• Stays positive in the face of challenges and recovers quickly from setbacks
• Makes decisions in a timely manner
• Clarifies priorities and objectives to swiftly accomplish most important tasks; Knows meeting deadlines is core to building reliability and credibility.

Level 3

• Holds self and other team members accountable for achieving results.
• Overcomes resistance, committed to push through it; Removes hurdles from the teams path;
• Can comfortably handle risk and uncertainty.
• Views challenges as opportunities and uses the challenge to energize self and others;
• Makes effective and timely decisions even when data is limited. And with a commitment to action.
• Ensures that priorities and objectives are clear among team members; Objectives should be specific and challenging, yet attainable. Sets firm deadlines.

Level 4

• Energizes their team and helps them understand the need for results.
• Overcomes resistance, anticipates and prevents hurdles from developing;
• Can manage risk and uncertainty with confidence in a wide range of contexts and has ability to measure risks worth taking to move organization forward
• Takes reasoned, educated and informed risks to achieve organization goals.
• Ensures that organizational goals and priorities, are clear. Goals should be specific and challenging, but attainable. Sets ambitious, urgent deadlines.

Overusing Deliver/Drive for Results

May go for results at all costs without appropriate concern for people, may have high turnover under him/her due to the pressure for results; may not build team spirit; may not celebrate and share successes; may be very self-centered; May ‘cut corners’ to get work done fast; takes to many risks

Underusing Deliver/Drive for Results

Doesn’t deliver consistent results; Doesn’t get things done on time; Doesn’t know when to ask for help; Unaware of the resources around them; wastes resources pursuing nonessential activities; Gets easily distracted from the main objective; Lacks the personal organization ability and cannot prioritize or handle interruptions well; Procrastinates on projects and tasks; Focuses on the trivial at the expense of more important issues.