Confidence
Confidence is a belief in one’s own capability as well as the organization’s. It is demonstrating the ability to select an effective approach to a task or problem regardless of the situation. People with this competency take on increasingly challenging assignments with a ‘can do’ attitude and expect a positive outcome. It is having a belief that persistence and hard work will yield results.
Increasing Capability Levels
Level 1
- Acts confidently within own role and job parameters.
- Presents self well; appears confident.
- Believes in own approach to work.
Level 2
- Acts confidently in uncertain circumstances; works effectively in ambiguous situations.
- Makes decisions without having to ask others for advice or permission.
- Stands behind one’s own decisions.
Level 3
- Sees self and organization as fully capable of this job or challenge and the next.
- Explicitly expresses confidence in own judgment or ability to reach a positive outcome.
- Describes self as an expert, someone who makes things happen, a prime mover, or a source.
Level 4
- Pushes self and organization to take on challenges, likes challenges and is excited by them.
- Looks for and gets new responsibilities, believes he/she can be successful in a new role or activity with persistence and hard work.
- Challenges others respectfully when he or she disagrees with them, stating own view clearly and confidently.
Overusing Confidence
Always thinks he/she has the right and only answer; discounts or dismisses the input of others; makes others feel inferior.; May not take the time to ensure they are in alignment with organizational values and approach
Underusing Confidence
Hangs back and lets others take the lead; is a conflict avoider unwilling to take the heat of controversy; afraid to be wrong, or get in a win/lose situation.